![]() In the past year I had fraud and cancelled my card. When I order a book through Kobo I used a credit card that was on my Kobo account. Are you a writer or publisher? Publish your ebook on Kobo and reach millions of Kobo readers around the world. For more information or queries on registration, advertising, oayment, technical support, or others, reach the Kobo support. Also, they can earn Kobo Super Points rewards on every purchase. Users get personalized recommendations based on their reading habits. If you are the owner of a Kobo ereader, access the user guide for tips and tricks. Specifications of the devices are revealed on the website. Each comes with a range of different features. Current lineup of ereaders include Kobo Aura One, Kobo Aura H2O Edition, Kobo Clara HD, Kobo Aura Edition 2 and Kobo Aura One. The ebooks can be instantly ordered.īesides ebooks, customers can also shop for audio books and ebook readers. Each titles contain a synopsis, price and download options. Popular books from various genres are also listed on the platform. Use the search tool to search by author, title, topic or genre. On the homepage, readers can see the new releases and trending books. The catalog includes genres like biography, fiction, mystery, science, nonfiction, business, comics and kids. Readers can choose from over 5 million titles. Also known as Rakuten Kobo, the service is available for desktop, iOS and Android. The Kobo device and app supports 68 languages. More than 12 million readers use Kobo in 190 countries. Operating as a subsidiary of Rakuten, Kobo boasts of a catalog with more than 5 million ebooks, newspapers and magazines. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.About Kobo Kobo is a prominent eReading service launched as Shortcovers in 2009. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Any assistance in resolving this issue is appreciated.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. This is really poor performance for an online company and bad business practice. A responsive help email address that doesn't just take you to dead-end and leave you there A responsive chatbot that doesn't just take you to a dead-end and leave you there Clarification on the company's return policy on the purchase page Clarification on the requirement that a Kobo app is required to read the ebook on the purchase page I've emailed them four times over the span of nine days and received no response. I tried requesting a refund at least five or six times via the chatbot and it did the same thing.Īfter the chatbot failed, I tried contacting the company via which was listed as a way of getting in touch. But when you following these choices and get to the point of requesting a refund, the chatbot ultimately freezes and stops working. I initially did this through the website's chat app, which is run by an AI, and includes a stream of choices that enable you to request a refund. ![]() So, I requested a refund right away on 7 March 2023. I did not want to download a whole new app to read the book. On 7 March 2023, I purchased an ebook from Kobo Books, entitled "*** *** ***" by ******* ********* for $18.99: When I bought the book, I had no idea that I would have to download the Kobo app in order to read the book. ![]()
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